Shipping Policy​

• FEDEX is our primary shipping provider, offering standard GROUND delivery options only. At this time, we do not offer expedited shipping options.
• It takes about 1-3 days for us to process the order after we receive it
• Shipping time within the U.S. is about 7-10 days
• ​Shipping is available throughout the contiguous United States (does not include Alaska & Hawaii). 
• Shipping is NOT available internationally (including Canada & Mexico)
• ​Free shipping on orders.​​
• Taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.​
  
  Shipping to PO Boxes​
• We DO NOT currently ship to PO Boxes​
• Orders with a PO Box as the delivery address, the order will automatically be cancelled​
  
  Tracking Information​
• To view shipment tracking information, please log into your Avzezyxe account ​
• Visit: MY ACCOUNT > MY ORDERS​
• Choose order, click on tracking number that will link directly to the Fed Ex tracking portal.​
  Delivery Mishaps​
• When Shipping Provider states order has been delivered and provides confirmation, we will only be able to re-send the product(s) ordered.
• Refunds will not be processed for any packages where the shipping provider can provide confirmation/proof of delivery.​
  Damage Caused by Shipment​
• While we try to ensure that your product comes in mint condition, damages do happen from time to time. If you receive a damaged item(s), please take the following steps:
• Contact us via email ([email protected]) within 24 hours of delivery to claim it as damaged and include the following information for eligibility of a replacement: ​
• Order Number​
• Product Information​
• Description of Damage​
• Pictures of Damage
  
• Retain all original packaging and materials, which includes: shipment box, packing materials, product manual and tags​.
• Depending on the nature of the damages, a shipping label will be emailed to return the product, or the shipping provider may deem a pick-up inspection is necessary. If a pick-up inspection is required, instructions will be provided.​